FAQ
Welcome to the FAQ section for the Crystal Edge Cleaning Program! Here, you’ll find answers to some of the most common questions we receive about our cleaning services.
Whether you’re curious about our cleaning methods, scheduling options, or product safety, this guide is designed to provide you with the information you need to make an informed decision.
Questions About Hiring a Cleaner
Q: How do I determine the right cleaning service for my needs?
A: After you contact us, we will arrange a visit to identify your cleaning priorities. This will include frequency, areas to be cleaned, and special tasks, we have more questions that we will discuss to ensure Crystal Edge Cleaning Solution meets all your cleaning requirements.
Q: What should I do to prepare for a cleaner’s visit?
A: Remove clutter, secure valuables, and provide clear instructions for any specific cleaning tasks or areas that require extra attention.
Q: Can I hire a cleaner for just one task, like oven cleaning?
A: We are sure you can, but you will need to discuss this with your local Crystal Edge Cleaning Expert
Q: What safety measures do you follow during cleaning?
A: Our cleaners use proper PPE and eco-friendly products, and adhere to hygiene and safety standards to ensure a safe and healthy environment.
Q: Do you offer a trial cleaning session?
A: Yes, you can book a one-time cleaning session to evaluate our services before committing to a regular schedule.
Q: What is your policy on cleaning during holidays or busy periods?
A: We operate during holidays and busy times, but we recommend booking in advance to secure your preferred slot.
Q: How can I ensure good communication with my cleaner?
A: We provide a clear communication channel through our office team and encourage clients to leave written or verbal instructions for cleaners. Often a Closed Whats app group, titled ‘Crystal Edge Cleaning’ is created with yourself, the cleaner and our local expert. This allows for open, transparent communication, and the local Expert can jump right in if any issues were to arise.
Q: Can you accommodate special cleaning needs, such as allergy-friendly cleaning?
A: Yes, we can use hypoallergenic or eco-friendly products and tailor our cleaning approach to suit specific needs. This may come at an additional cost
Q: How do you handle lost or damaged items during cleaning?
A: While incidents are rare, we have a£5,000,000 public liability insurance policy to cover accidental damages and follow a transparent process to resolve such issues.
Q: Are there any additional fees or charges?
A: No hidden fees! All charges are outlined upfront when you receive a quote and the contract.
Domestic Cleaning
Q: What does domestic cleaning include?
A: It includes cleaning all agreed areas, including the kitchens, bathrooms, living spaces, and if you wish the bedrooms. dusting, vacuuming, and mopping.
Q: Do you do the washing up?
A: As Standard, No. if the cleaner chooses for that individual, that is at their discretion
Q: How long does a domestic cleaning take?
A: Duration depends on property size and requirements, typically 2-4 hours.
Q: Do you offer one-off cleaning services?
A: Yes, we provide one-off deep cleans as well as regularly scheduled cleaning options.
Q: Can I book a cleaner to clean specific rooms only?
A: Yes, you can customise the service based on your needs.
Q: Are pets an issue for your cleaners?
A: No, We would make sure to place you with one of our cleaners who is comfortable working in homes with pets.
Q: Can you clean during weekends or evenings?
A: Yes, we offer flexible scheduling, including evenings and weekends.
Q: Will the same cleaner come every time?
A: We aim to provide consistency by assigning the same cleaner to regular clients. Our Cleaners are how ever only human and if ill, we will send another one of our cleaners to keep your property clean and safe.
Q: Do you wash and iron clothes during domestic cleaning?
A: Not as standard, but Laundry and ironing can be included upon request to your Crystal Edge local expert
Q: How do you ensure my home is secure?
A: Our cleaners are trained to follow strict security protocols and handle keys responsibly.
Q: Do you clean windows during domestic cleaning?
A: Interior window cleaning can be included upon request.
Office Cleaning
Q: What is included in office cleaning?
A: Services include desk cleaning, vacuuming, sanitizing restrooms, emptying bins, cleaning of communal areas, toilets and reception, and more on request
Q: Can you clean after office hours?
A:, Yes, we offer after-hours and weekend services to avoid disruption.
Q: Do you clean shared office spaces?
A: Yes, we clean co-working spaces, meeting rooms, and shared areas.
Q: How often should offices be cleaned?
A: Regular cleaning schedules vary; daily cleaning is most common, and recommended for busy offices. but bi-daily or weekly is also possible
Q: Do you clean office equipment like computers?
A: Yes, we perform light cleaning of electronics, including dusting of keyboards and monitors.
Q: Can you restock supplies like soap and paper towels?
A: Yes, we can replenish restroom and kitchen supplies upon request.
Q: Do you offer eco-friendly cleaning options for offices?
A: Yes, we can use environmentally friendly products upon request. Speak to your Local Expert
Q: Do you clean carpets in offices?
A: Yes, we can offer carpet cleaning as an additional service, mention it to your local Expert.
Q: What size offices do you clean?
A: We cater to small, medium, and large offices.
Q: How do you maintain confidentiality in offices?
A: Our staff sign non-disclosure agreements to ensure confidentiality.
Commercial Cleaning
Q: What is commercial cleaning?
A: It involves cleaning large spaces like retail stores, churches, Community halls, warehouses, and other public buildings.
Q: What types of businesses do you serve?
A: We serve office-based, restaurants, gyms, shops, hotels, and more. We will work to make sure all your needs are met.
Q: Do you provide cleaning during business hours?
A: Yes, we offer our cleaning service during or after business hours, as per your preference.
Q: Do you handle hazardous waste?
A: We follow regulations and handle certain types of waste safely. This may include hiring and external expert at an additional cost
Q: Can you clean large areas quickly?
A: Yes, we have teams and equipment to handle large-scale cleaning efficiently. Again we will build a team to meet your needs, space, time scale and budget
Q: Are your commercial cleaners trained for specific industries?
A: Yes, our team is trained for various industries, including healthcare and hospitality.
Q: Can you provide daily cleaning for commercial properties?
A: Yes, we offer daily, weekly, or customized schedules.
Q: Do you clean high-traffic areas?
A: Yes, we focus on maintaining cleanliness in high-traffic zones.
Q: How do you price commercial cleaning?
A: Pricing is based on size, frequency, and specific requirements.
Student Accommodation Cleaning
Q: What does student accommodation cleaning cover?
A: It includes hallways, kitchens, bathrooms, common areas and bedrooms on request
Q: Do you clean individual student rooms?
A: Yes, On request we can clean individual rooms or entire accommodations. please speak to your local expert when they visit you.
Q: Are your services available at the end of the academic year?
A: Yes, we specialise in end-of-tenancy cleans for students.
Q: Can you clean during term time?
A: Yes, we offer periodic cleaning during the academic year.
Q: Do you provide discounts for group bookings?
A: Yes, discounts are available for repeat scheduled bookings.
Q: Do you clean shared kitchens in student accommodations?
A: Yes, shared kitchens are included in our services. It will be discussed as to whether this will include the washing up or not.
Q: Do you remove rubbish from student properties?
A: Yes, rubbish removal is part of our service. This is limited to a bin full, not sacks full.
Q: Can you clean student accommodations with short notice?
A: Yes, subject to availability without cleaners.
Q: Are cleaning products included in the service?
A: Yes, all necessary cleaning products are provided, unless you require any specific or specialised cleaning items. in which case we are happy to use them if you provide them.
Q: How much does student accommodation cleaning cost?
A: Pricing depends on the size and scope of the cleaning. Please discuss this with your local expert when they visit.
HMO Cleaning
Q: What is HMO cleaning?
A: H.M.O. stands for Home with Multiple Occupants. It involves cleaning shared areas like kitchens, bathrooms, and hallways in multi-occupancy homes. Bedrooms can also be cleaned at an additional charge
Q: How often do you recommend HMO cleaning?
A: Weekly or bi-weekly to maintain hygiene.
Q: Can you clean individual rooms in HMOs?
A: Yes, upon request.
Q: Do you clean after tenants move out?
A: Yes, end-of-tenancy cleaning is a large part of our services.
Q: Do you clean common areas like stairs and corridors?
A: Yes, shared spaces are included in most cleans.
Q: Can you provide deep cleaning for HMOs?
A: Yes, we offer thorough cleaning of all areas.
Q: How do you handle HMOs with high tenant turnover?
Q: How do you handle HMOs with high tenant turnover?
Q: Do you remove tenant rubbish in HMOs?
A: Yes, rubbish removal is available upon request.
Q: Do you offer regular inspections and cleaning reports?
A: Yes, we provide reports if required by landlords.
Q: How do you price HMO cleaning?
A: Pricing depends on the number of rooms and frequency. A free quote will be given by your local expert upon there visit to your premises.
Deep Cleaning
Q: What is deep cleaning?
A: It involves intensive cleaning of every corner, including areas often missed during regular cleaning, like ceilings.
Q: How long does a deep clean take?
A: It depends on the property size; it typically 4 to 8 hours.
Q: What’s included in deep cleaning?
A: Deep cleaning includes scrubbing, degreasing, sanitising, and detailed attention to all areas.
Q: How often should deep cleaning be done?
A: Every 6 months or as needed.
A: Every 6 months or as needed.
A: Yes, ovens, fridges, microwaves and washing machines are included.
Q: Is deep cleaning suitable for moving in/out?
A: Absolutely! It’s perfect for preparing properties for new occupants.
Q: Can you provide deep cleaning for offices or commercial spaces?
A: Yes, we cater to both residential and commercial properties for deep cleans
Q: How do you price deep cleaning?
A: Pricing is based on the size of the property and specific needs. A free quote will be given by your local expert when they visit you.